Category: ShelterOps

Browser Compatibility

ShelterOps utilizes jQuery 1.9.1 and has been tested for cross-browser compatibility in the latest versions of Firefox, Chrome, Internet Explorer, and Opera. Older computers or those running older versions of browsers may experience issues with functionality, layout/appearance, and/or data submission issues. The quickest way to differentiate whether an issue is computer/workstation-related or software-related is when … Continue Reading


Editing Invoices, Items And Payments

Invoice Items The following options are available on the Invoice screen after an invoice has been created: Adding a new item Returning an item (if a payment greater than $0 has been tendered) Deleting an item (if no payment or a payment equaling $0 has been tendered) Returning and deleting items is captured and stored … Continue Reading

Implementation Considerations

One of the key benefits to using any data management program is having the ability to enter, manage and disseminate information.  The data, however, is only as reliable as the users that enter the information.  With the exception of text fields, the majority of input fields in ShelterOps are Select (or dropdown) options.  This attempts … Continue Reading

Modify A Transaction Date Or Location

If you need to modify the date of a financial transaction, or modify the location (if you have multiple locations set up), navigate to Transactions => Settings and select “Modify Sales Location/Date”.  You will need to enter the invoice number for the transaction, the correct date and the correct location for the transaction.

Returns And Refunds

Once a transaction has been completed (payment received) and total payment amount is greater than zero, you are no longer able to delete items.  If you need to return an item (remove the charge from an invoice), visit the transaction’s Invoice screen and select the Return tab.  Click on the “Return Item” next to the … Continue Reading

Tags Overview

The optional Tags module facilitates the sales of numbered ID tags which track both owner and animal information, versus sales of traditional ID tags with engraved owner/animal information. The optional Tags module integrates with the Products module.  The price defined for an ID Tag in the Products module pre-populates the fee amount in the New … Continue Reading

Custom Reports/Forms

You can create custom forms, reports and other printed documents for use in this module by adding your new file to the /aco/custom folder. Adding custom files requires basic knowledge of PHP programming language. Use the file in the Animals module as reference on creating additional documents. ShelterOps will display custom files in the … Continue Reading

Animal Control Setup

Incident Location Assignment The primary setting that must be configured is “Incident Assignment”, located under Animal Control >> Settings. This setting determines whether incidents are assigned to a single location automatically as they are created, or if users should have the option to select the location to which the incident will be assigned (if your … Continue Reading