Category: General Information
Troubleshooting Common Issues
My PIN is suddenly not being accepted If your correct PIN number is displayed in the “Invalid PIN Number” error dialog box and you were previously able to enter or modify data using your PIN number and you are on the same computer that previously accepted your PIN number, there may be a temporary delay … Continue Reading
Installing ShelterOps
To install ShelterOps, create a MySQL database and a user for that database. Once the database has been created, access the new MySQL database with a program such as phpMyAdmin and import the ShelterOps.sql file, which is located in the /install folder. You will need to add your MySQL database name and user credentials to … Continue Reading
Updating ShelterOps
Users with Setup permissions can view the ShelterOps About screen (located on the home screen) to determine if newer releases are available. It is strongly recommended that you create a full backup of your ShelterOps files as well as database before installing updates. View the CHANGELOG.txt file prior to updating. If any other … Continue Reading
Auditing
Several user actions are captured by the audit log for tracking purposes. This includes Setup modifications, Editing/Deleting within the Animals module and Deletions in the Transactions module (both sales items and invoices). The Animal audit functionality has been configured so that edits are tracked at the two most recent entries; this measure was put in … Continue Reading
Automate Data Exports
Exports of animal data can be performed manually by clicking on the appropriate export button under Animals >> Settings or Wildlife >> Settings. If you would like to automate exports of data, you can add a Cron Job (a scheduled task) through the control panel of your website hosting account.
Security Settings
ShelterOps is designed to require a username and password to log in. Once logged in, a user can only access modules in which the user has been given permission. Access permissions can be defined per user for each module from within the Users module, with additional admin level permission also available (Delete, Reports, Users, Setup, … Continue Reading
Setup 101
The very first thing you should do is view the admin user account under Users, record the PIN number for this user, and immediately change your username and password (and store this somewhere safe for future reference). You will need this PIN number in order to add or modify any software settings. The first configuration … Continue Reading
Logo Usage
The ShelterOps logos and icons are the property of Definity Group LLC.
Change The Display Name Of A Module
For example, if your organization would prefer to change the “Animal Control” module name so that it displays the word “Incidents” or “Cases” rather than “Animal Control”, the name of a module and its display in the navigation menu can be changed by visiting the Settings page of the module and modifying the “Module Name” … Continue Reading